by Detlev Artelt | Juli 31, 2012 | Allgemein
In line with the bachelor’s degree program Service Center Management, the Hochschule für Technik und Wirtschaft des Saarlands (HTW) (Univeristy of Applied Sciences of Saarland) offers the block “Service Center Technik” (Service Center Technology) as a...
by Detlev Artelt | Mai 25, 2012 | Allgemein
< CallCenter SQUT 02/12 Visiting a trade fair can be an information and sensory overload. Once you've left the event, however, the feeling grows that you have not found or seen anything of importance. But how to find the right contacts in the brief period of time...
by Detlev Artelt | Mai 3, 2007 | Fachartikel
creditreform 5/2007 „Sprachsoftware kann den telefonischen Service verbessern und Kosten senken. Die sprechenden Maschinen sollten Kunden jedoch nicht verprellen. (…)“
