At the CRM-expo on October 10th & 11th in 2012 the most significant suppliers, experts and consultants of the CRM-market will be awaiting you. Find all you need to know about the successful management of customer relations. In addition to the exposition, best practice forums will present effective, exemplary strategies and campaigns around the topic of customer relationship management. In this process you get the chance to learn about the prospects of CRM for corporations in a compact and informative manner and from the best in the industry.

In the context of the best practice forums Detlev Artelt will conduct a forum on the issue of „Unified Communications & CRM – Das Dream-Team“, where, among other things, you learn how to effectively accelerate business processes for a higher and faster volume of sales. These and other practical examples will be accompanied by lectures of national and international experts who present innovative topics on CRM-methods and trends.

Best Practices examples forum

The forum „Video- and Best-Practice-Beispiele: Unified Communications & CRM – Das Dream Team“ will be on the second day of the fair, Thursday, October 11th, starting 3.30pm. At this unique alliance of theory and practice all listeners get the opportunity to discuss new applications, strategies and the implementation for a successful management of customer relations with expert Detlev Artelt.

The forum broaches the issue of three key aspects:

  • Having a lock on the variety of communication channels such as video, phone, chat, email
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  • Collaboration in the team across distributed locations
  • 3 assumptions on the communication of the future


You don’t want to miss out on trade fairs and forums? We would like to invite you! Just leave a short comment on this article or contact us via mail and we will be glad to send you a coupon code for a free day ticket.

Be sure to also visit the voice compass team at the info pool in Hall 1 (D16) and find out more about the optimization of customer communications, call centers, unified communications as well as collaboration solutions. Here, you will also get the brand-new PRAXISTIPPS with further concrete examples on how to improve your customer communication.

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